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Customer Care Standards
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Type of Request |
Acknowledgement |
Request Met |
|
Request for Application Forms and Guidance |
Not required |
3 working days |
| Request for information and advice | 3 working days | 10 working days * |
| Grant Applications | 5 working days | Decision letter within 10 days of Grants Panel meeting |
| Complaints | 3 working days | 15 working days |
| * Certain requests for detailed information may take up to 20 working days to fulfil and attract a charge if they fall within the Environmental Information Regulations 1992. | ||